Since its launch in November 2022, ChatGPT has modified the best way individuals write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how individuals are actually utilizing the chatbot.
OpenAI’s researchers printed a 64-page research on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered almost 80% of all conversations with ChatGPT have been involved with three classes: sensible steerage, in search of info, and writing assist. The research, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the biggest of its sort so far.
This is what it discovered:
Associated: ChatGPT’s New Replace Can Create PowerPoint Displays and Excel Spreadsheets for You
What Are ChatGPT’s Demographics?
ChatGPT’s demographics have modified within the years since its launch.
The proportion of male customers has declined from 80% within the first few months after the chatbot’s drop in late 2022 to 48% as of June 2025, which makes the chatbot’s major consumer base now primarily feminine.
In the meantime, almost half of all messages despatched to the chatbot since launch have been despatched by customers underneath the age of 26. Gen Z is embracing AI, with a survey performed by Worldwide Office Group earlier this 12 months discovering that near two-thirds of Gen Z respondents have been instructing their older colleagues methods to use AI.
OpenAI additionally introduced on Tuesday that it was creating a unique model of ChatGPT for teen customers underneath the age of 18 that prioritized teen security.
How Are Folks Utilizing ChatGPT?
The commonest use case was “sensible steerage,” which is outlined within the report as encompassing actions, reminiscent of tutoring, instructing, how-to recommendation, and arising with inventive concepts.
The subsequent hottest class concerned “in search of info,” which is labeled as looking for details about individuals, merchandise, and present occasions, like conducting an online search.
The ultimate in style use case included writing duties that robotically generate emails and paperwork, and enhancing textual content. Writing was the commonest use case at work, with a mean of 40% of work-related messages on ChatGPT stemming from writing queries. Most requests requested ChatGPT to have a look at textual content the consumer had already written as an alternative of making one thing new. In different phrases, two-thirds of writing messages requested ChatGPT to edit, translate, critique, or modify textual content as an alternative of producing new textual content.
“Writing dominates work-related duties, highlighting chatbots’ distinctive capacity to generate digital outputs in comparison with conventional serps,” the research learn.
Associated: ChatGPT’s Creators Are Apprehensive We May Get Emotionally Connected to the AI Bot, Altering ‘Social Norms’
The research additionally labeled messages one other approach, utilizing three classes primarily based on the form of output the consumer was on the lookout for: Asking, Doing, or Expressing.
“Asking” applies to just about half of all messages despatched to the chatbot (49%), which happens when a consumer seeks details about a topic or an answer to an issue. “Doing” refers to duties the place a consumer needs an output, particularly writing actions, and applies to 40% of all messages. “Expressing,” which refers to 11% of all messages, occurs when a consumer communicates their views or emotions with out asking for any info or motion.
Based mostly on these classifications, customers have been extra doubtless to make use of ChatGPT to search out solutions to questions fairly than to hold out duties or categorical opinions. ChatGPT customers tapping into the chatbot at work have been more than likely to make use of it to hunt info and discover info.
“Total, we discover that information-seeking and choice assist are the commonest ChatGPT use circumstances in most jobs,” the research reads.
Associated: Is Your ChatGPT Session Going On Too Lengthy? The AI Bot Will Now Alert You to Take Breaks
Regardless of dialogue from tech leaders like Google CEO Sundar Pichai and Nvidia CEO Jensen Huang, it looks like vibe coding continues to be area of interest. The research discovered that comparatively few customers have been tapping into ChatGPT to code; solely 4.2% of messages have been associated to laptop programming, a lot lower than 33% of all work-related conversations with competing chatbot Claude from Anthropic.
Additionally, solely a small share of customers have been utilizing ChatGPT for companionship or steerage on social points. Lower than 2% of ChatGPT messages have been about relationships and private reflection, per the research.
Since its launch in November 2022, ChatGPT has modified the best way individuals write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how individuals are actually utilizing the chatbot.
OpenAI’s researchers printed a 64-page research on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered almost 80% of all conversations with ChatGPT have been involved with three classes: sensible steerage, in search of info, and writing assist. The research, which was primarily based on greater than one-and-a-half million ChatGPT messages despatched from Could 2024 to July 2025 by 130,000 customers, is the biggest of its sort so far.
This is what it discovered:
The remainder of this text is locked.
Be a part of Entrepreneur+ immediately for entry.
